Trainz.com - An Approved Lionel Service Station
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Over 30 years of combined experience!
Trainz.com boasts one of the largest and most experienced repair staffs in the model train industry. At Trainz we perform repair and overhaul work on older items we purchase, service newer trains in need of repair, and perform repair work for customers as well. In 2009 alone, our team repaired and serviced nearly 10,000 separate locomotives, cars, accessories, and transformers.
We stand behind our products
When you purchase an older Prewar or Postwar-Era item from Trainz, it has been inspected, cleaned and repaired prior to being sold. There is no ‘just throw it on the website’ attitude here. If we can fix it, we will. The only time we sell an item as-is is if we cannot repair it.
We also make every effort to preserve the authenticity of the trains. We stock thousands of parts, many of them original, and we often use these original parts in our repair work. If we have to use reproduction parts, we denote it on the note card pictured with every Prewar and Postwar-era item we sell online.
We also inspect many newer items prior to selling, such as Lionel’s Railsounds-equipped engines, to ensure that their electronics are in top shape.
Peace of Mind
Our repair staff stands behind its work. In the event that we sell an item as operable and it does not work, we will fix it at no charge, and we will even pay the freight to have it sent back.
Modern electric trains are usually very reliable, but like all electrical items, things occasionally can go wrong. Beginning in 2010, Trainz is offering an Extended Warranty Program for many new Lionel trains.
Items covered under Trainz’ Extended Warranty Program are automatically eligible for one additional year of coverage from Trainz.com on top of Lionel’s standard one-year warranty.
Also, customers can also purchase extra coverage for up to five years for items covered under the Trainz Extended Warranty Plan.
An Extended Warranty through Trainz.com offers peace of mind. A circuit board suddenly fails? We’ll take care of it. Smoke unit stops working? We’ll take care of it. Enjoy your trains, and let Trainz’ experienced repair shop worry about the rest.
Experience and Great Service
Trainz’ six-person repair staff offers a level of service that is hard to match. Each person on our repair team has their own area of specialty, and all have received extensive training. Two of our repairmen have attended Lionel’s classes for servicing and repairing modern command-equipped locomotives. Our team has fixed everything from an 1899-vintage Carlisle and Finch train set to the newest Lionel Big Boys.
Repair Service:
If you have an item not bought from Trainz or not covered under warranty, we will repair it. We charge $65 per hour for labor plus parts. We will also provide an estimate prior to performing the repair work if asked. To obtain service, package your items with a note explaining the work needed to be done, and send it to:
Trainz.com
Attn: Warranty Repairs
2740 Faith Industrial Drive
Suite 200
Buford, GA 30518
Trainz will make every effort to have the item ready to ship back to the customer within 10 business days. In the event a repair will take longer, the customer will be notified.
