Privacy Policy

Updated, Posted and effective as of January 1, 2025

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and responsibly. This Privacy Notice describes how Trainz.com, Inc., and its affiliates (collectively "Trainz") collects and processes your personal information through Trainz websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "Trainz Services"). By using Trainz Services, you are consenting to the practices described in this Privacy Notice.

Please read our Additional State-Specific Privacy Disclosures for additional information about the processing of your personal data and your rights under applicable U.S. state data privacy laws.

What Personal Information About Customers Does Trainz Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Trainz Services. Click here to see examples of what we collect. You can choose not to provide certain information.
  • Automatic Information: We automatically collect and store certain types of information about your use of Trainz Services, including information about your interaction with products, content, and services available through Trainz Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Trainz Services and other content served by or on behalf of Trainz on other websites. Our physical location may use cameras to record and gather information about your activity in our physical location for security purposes only.
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Click here to see additional examples of the information we receive.

For What Purposes Does Trainz Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Trainz Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Trainz Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Trainz Services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Trainz Services via different channels (e.g., by phone, email, chat).
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Trainz, and others.

What About Cookies and Other Identifiers?

We use cookies, pixels, and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

  • Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, recognize you and provide other customized features and services.
  • Keeping track of your specified preferences. This allows us to honor your preferences, such as what scale you are interested in. You may set your preferences through Your Account.
  • Keeping track of items stored in your shopping basket and on your Wish List.
  • Conducting research and diagnostics to improve Trainz's content, products, and services.
  • Preventing fraudulent activity.
  • Improving security.
  • Delivering content, including ads, relevant to your interests on Trainz Sites and third-party sites.
  • Reporting. This allows us to measure and analyze the performance of our services.

Approved third-parties may also set cookies when you interact with Trainz Services. Third-parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third-parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Trainz.

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third-parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Does Trainz Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries Trainz.com, Inc., controls that are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Trainz.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Trainz and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Trainz, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

Other than as set out above, you will receive notice when personal information about you might be shared with third-parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Trainz account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What About Advertising?

We design our systems with your security and privacy in mind.

  • Links to Other Websites: Trainz Services does not currently provide third-party advertising, but may include links to other websites and/or functionality interacting with third-party sites that are not owned, operated or controlled by Trainz Services. All such links and/or functionality are provided solely as a convenience and do not constitute an endorsement by Trainz Services. If you use these links, you will leave the Site. We are not responsible for any content, materials, cookies, or other information collected from or located on or accessible from any other site.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Private Car Membership, and purchase history in the "Your Account" section of the website.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Legal Department either via telephone (1-866-285-5840) or email (legal@trainz.com).

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of some of the Trainz Services.
  • You can add or update certain information on pages such as those referenced in What Information Can I Access? When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive email or other communications from us, please select the “unsubscribe” button at the bottom of any email correspondence we send to you or email Customer Service at email (customerservice@trainz.com) requesting to opt out.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. For more information about cookies and other identifiers, see What About Cookies and Other Identifiers? Above.
  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.
  • You will also be able to opt out of certain other types of data usage by updating your settings on the applicable device or application. Most devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third-parties, we recommend you contact your mobile service carrier or your device manufacturer.

Are Children Allowed to Use Trainz Services?

Trainz does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under eighteen (18) (or age of majority if higher in your place of residence), you may use Trainz Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of thirteen (13) without the consent of the child's parent or guardian. For more information, please see our Terms of Use.

The General Data Protection Regulation (GDPR)

Trainz Services participates in the GDPR regarding the collection, use, and retention of personal information from European Union and European Economic Area member countries,

As explained herein we sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Data Privacy Framework to a third party, the third party's access, use, and disclosure of the personal information must also be in compliance with GDPR obligations and guidelines.

Conditions of Use, Notices, and Revisions

If you choose to use Trainz Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Georgia. If you have any concern about privacy at Trainz, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Trainz Services

You provide information to us when you:

  • search or shop for products or services on our websites or in our physical locations;
  • add or remove an item from your cart, or place an order through or use Trainz Services;
  • download, stream, view, or use content on a device or through a service or application on a device;
  • provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us);
  • upload your contacts for shipping;
  • provide information in your Seller Account;
  • offer your products or collections on or through Trainz Services;
  • communicate with us, our employees, agents, affiliates, contactors, and/or otherwise appointed subsidiaries by phone, email, chat, text, or otherwise;
  • complete a questionnaire, a support ticket, a survey, or a contest entry form;
  • upload or stream images, videos or other files;
  • compile Wish Lists;
  • participate in Discussion Boards or other community features; and/or
  • provide and rate Reviews.

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address(es), and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • names, addresses, email addresses and phone numbers you ship Trainz Services to; and
  • content of reviews and emails to us.

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • content interaction information, such as content downloads and information about your internet service provider;
  • version and time zone settings;
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and
  • phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third-parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • information about your interactions with products and services offered by our subsidiaries; and
  • search results and links, including paid listings (such as Sponsored Links).

Information You Can Access

Examples of information you can access through Trainz Services include:

  • status of recent orders (including subscriptions);
  • your complete order history;
  • personally identifiable information (including name, email, password, and address book);
  • payment settings (including payment card information and gift card balances);
  • Wish Lists;
  • your content, subscriptions, and related settings;
  • Your Account;